Category Archives: Featured Article
Big firms MUST change the insensitive way they treat bereaved families
‘When mum died, Lloyds made the grief even harder to bear
Close-knit: Money Mail writer Victoria Bischoff and her mum Julie, who died in April
- When Victoria Bischoff’s mother Julie died in April, Lloyds were unhelpful
- They made her call automated service and sent computer-generated letters
- An insensitive customer service adviser asked a series of intrusive questions and didn’t know the rules about credit card debts
- Other organisations such as the local council were much better
Mum had been a customer at Lloyds Bank for around 25 years. The staff in her local branch in Coventry knew her well, so they had recognised me the moment I came through the door.
The woman behind the counter went pale. ‘You’re Julie’s daughter, aren’t you?’ she said. ‘I know what you’re here to say.’
Norfolk-based charity fears the £12bn “draconian” cuts to welfare bills
The most vulnerable should be safeguarded.
09:40 23 June 2015
Housing benefit will be removed from 18 to 21-year-old’s on Jobseekers’ Allowance.
A drive to create a fairer Britain and improve lives or a policy with devastating consequences? Billions of pounds of welfare cuts will be made in the emergency budget next month. Political editor Annabelle Dickson asks what is in store, and what impact it could have.
The exact details of where the axe will fall to save £12bn on the welfare bill are not fully clear – but the case for it has now made by David Cameron.
Jo Whiley shows her support for Learning Disability Week
Mencap ambassador shares her story about why family carers need greater support
Jo Whiley, the TV and radio broadcaster and Mencap ambassador, is asking supporters to contact their local MP so that support for people with a learning disability and their families and carers continues to stay high up the political agenda.
You can support our Learning Disability Week e-action and send a message to your local MP here.
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