Tag Archives: Norfolk

‘They just went so far above and beyond’ – railway workers make dream come true for autistic Norwich schoolboy

Charlie Baker, 8, of Norwich, enjoyed a dream day out thanks to East Coast Trains


Monday, February 24, 2014
6:30 AM


Charlie Baker, 8, of Norwich, enjoyed a dream day out thanks to East Coast Trains Train-obsessed Charlie Baker was chuffed to bits when railway workers made his dreams come true.


Charlie Baker, 8, of Norwich, enjoyed a dream day out thanks to East Coast Trains

The autistic Norwich eight-year-old is fanatical about East Coast Trains – and is not interested in any other types of locomotive.

His mum Caroline Briscoe, 39, said his laser-focused enthusiasm can make it a nightmare to buy gifts for him.

She decided to write to East Coast Trains for help and was stunned when three parcels of train goodies, including hats, mugs and mousemats, arrived by recorded delivery in time for Christmas.

And after she wrote to thank staff, they went one better and invited Charlie for a dream day out at King’s Cross Station in London to try out their train simulator.

Miss Briscoe, who lives off Old Palace Road, said the gesture was “incredible” and they went to the capital on Saturday.

Mental health patients ‘failed’ says report on Hellesdon Hospital

The Care Quality Commission (CQC) report said improvements were needed

Hellesdon Hospital

A Norfolk hospital which looks after people with mental health problems is failing to meet expected levels of care, according to a report.

The Care Quality Commission (CQC) report on Hellesdon Hospital said improvements were needed.

It said patients’ needs were “not always assessed in a timely way” and many care plans were out of date.

The Norfolk and Suffolk NHS Foundation Trust, which runs the hospital, said it was addressing concerns.

The CQC also found that risk assessments were often incomplete, and that one patient inspectors talked to did not know he had been detained under the Mental Health Act.

Norfolk mental health call centre set to hire extra staff to cope with demand

Mental health chiefs in Norfolk are set to begin a recruitment drive after being surprised by the volume of patient referrals to a new service.

Tuesday, February 11, 2014
6:30 AM

Norfolk and Suffolk NHS Foundation Trust (NSFT) started its access and assessment service almost a year ago to create a singe point of contact for GPs across the county.

But the mental health trust is looking to boost staffing numbers at its call centre at Hellesdon Hospital after missing referral targets.

The organisation, which has been redesigning services over the last two years, is looking to hire two band 6 level staff and two band 5 level staff to extend the opening hours of the service from five days a week to six.