Category Archives: Older care

Disabled Trunch pensioner reduced to tears by care firm

Patricia Burnett. Picture: MARK BULLIMORE

A care firm with 66 clients in north Norfolk has come under fire for its treatment of a disabled pensioner.

Wheelchair user Patricia Burnett, 73, has been reduced to tears, and left feeling helpless and frustrated by what she claims is poor care provided by Better Healthcare Services.

Her string of grievances include alleging that one carer failed to turn up, others do not know what they are supposed to do and leave without helping her, some turn up too early, and others are not properly trained.

After months of dissatisfaction, Miss Burnett decided to go public this week after breaking down when she said a new carer had not listened to her, handled her roughly and left her in discomfort.

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WRAP offers a lifeline to sufferers and carers

Widowed grandmother, 93, is comforted after death of her husband of 70 years

When care home staff give her a cushion made from his favourite shirt

  • Joyce Beckett was distressed in the evenings after death of husband, John
  • Staff at care home noticed she liked to be with someone to hold their hand
  • Carer Chris Rayatt-Howard made her the special memory cushion
  • Mrs Beckett wept with happiness when she received the gift 

A recently widowed grandmother wept with happiness after retirement home staff gave her a cushion made out of her late husband’s favourite shirt.

Joyce Beckett, 93, became distressed in the evenings after her husband of 70 years, John, died aged 91 on February 11.

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