Disabled Trunch pensioner reduced to tears by care firm
Patricia Burnett. Picture: MARK BULLIMORE
A care firm with 66 clients in north Norfolk has come under fire for its treatment of a disabled pensioner.
Wheelchair user Patricia Burnett, 73, has been reduced to tears, and left feeling helpless and frustrated by what she claims is poor care provided by Better Healthcare Services.
Her string of grievances include alleging that one carer failed to turn up, others do not know what they are supposed to do and leave without helping her, some turn up too early, and others are not properly trained.
After months of dissatisfaction, Miss Burnett decided to go public this week after breaking down when she said a new carer had not listened to her, handled her roughly and left her in discomfort.
