Category Archives: Norfolk

Mental health patients ‘failed’ says report on Hellesdon Hospital

The Care Quality Commission (CQC) report said improvements were needed

Hellesdon Hospital

A Norfolk hospital which looks after people with mental health problems is failing to meet expected levels of care, according to a report.

The Care Quality Commission (CQC) report on Hellesdon Hospital said improvements were needed.

It said patients’ needs were “not always assessed in a timely way” and many care plans were out of date.

The Norfolk and Suffolk NHS Foundation Trust, which runs the hospital, said it was addressing concerns.

The CQC also found that risk assessments were often incomplete, and that one patient inspectors talked to did not know he had been detained under the Mental Health Act.

Norfolk mental health call centre set to hire extra staff to cope with demand

Mental health chiefs in Norfolk are set to begin a recruitment drive after being surprised by the volume of patient referrals to a new service.

Tuesday, February 11, 2014
6:30 AM

Norfolk and Suffolk NHS Foundation Trust (NSFT) started its access and assessment service almost a year ago to create a singe point of contact for GPs across the county.

But the mental health trust is looking to boost staffing numbers at its call centre at Hellesdon Hospital after missing referral targets.

The organisation, which has been redesigning services over the last two years, is looking to hire two band 6 level staff and two band 5 level staff to extend the opening hours of the service from five days a week to six.

Would you put your life on hold to care for an ex who fell ill?

Rachel did – for the husband she divorced 11 years ago. Odd? No, she says it’s her duty

  • Rachel Adriano, 67, looks after her ex-husband who has terminal cancer
  • She divorced from Andy after 38 years
  • Rachel takes him to hospital and was there to call an ambulance when needed

By Frances Hubbard