Category Archives: internet

Digitally excluded: The 90,000 Norfolk households not going online

Dan Grimmer

Older people can lack the confidence to go online, according to Norfolk County Council research.

More than 90,000 homes in Norfolk have no or very limited access to the internet, either because of lack of connections, not being able to afford it or not having the confidence to use it.

Research has shown that almost a quarter of the county’s homes are defined as “digitally excluded”.

A similar study in London showed just 15pc of households there were unable or unlikely to use the internet.

The Norfolk County Council research showed homes where people were unlikely, or unable, to use the internet included “significant” numbers of older people, families on low incomes and those living in social housing.

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Social care is running on empty – but technology can make a difference

There is no single solution to the challenges facing the sector, but technology enabled care can save cash-strapped councils money

It would be easy, but misleading, to say that social care is in crisis. Somehow in many parts of England the system staggers on, using devolution to its advantage. A number of councils have adopted improved ways of working.

However, the sustainability of the system is increasingly being called into question. Whether it’s the Adass budget survey, research by the King’s Fund and Nuffield Trust, or my report for the Carers Trust on the Care Act, the message is broadly the same: the system is running on empty, and people are suffering the consequences.

Why has this not exploded into a major political issue? Most MPs acknowledge that social care is unfinished business, but this has not translated into sufficient political pressure. At a basic level, this is because most people make no distinction between social care, care and support and what the NHS does. It still comes as a shock to many families that social care is not free. Most people make no care plans because they have discounted the chances of ever needing it.

Today the most visible advocate for social care funding is the NHS England boss, Simon Stevens. He told the NHS Confederation conference earlier this year that social care, rather than the NHS, should be at the front of the queue for financial aid. Of course there is a healthy dose of self-interest in this. Health and social care are two sides of the same coin – underinvest in one and you undermine the other.

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Free digital resources for carers in West Sussex

West Sussex residents who care for relatives, partners, or friends can now access free digital resources to help them juggle tasks.

Carers guides, e-learning tools and details of nearby information and support are all available, as well as the ‘Jointly’ app – created by the charity Carers UK. Jointly enables users to set up circles of care, where all those involved in someone’s care can share information and messages between them. Carers who sign up can also set appointments, allocate tasks, save files and manage medication.

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