The care home abuse epidemic

The care home abuse epidemic: Families make 15,000 complaints in just one year (and that’s just a fraction of the true scale)

  • Some 14,888 claims about welfare of residents aged 65 and over in 2013-14
  • And almost a third of these ‘safeguarding referrals’ were upheld
  • Only half of the 152 councils responded to freedom of information requests
  • Families claimed their complaints were often ignored or not taken seriously