Royal Mail staff given access to confidential medical details

Benefits application forms are routinely opened and sorted by postal workers
Nina Lakhani

Saturday 08 September 2012

Confidential medical information from sick and disabled people applying for welfare benefits is opened and sorted by Royal Mail staff on behalf of the Government without the claimant’s knowledge or consent, The Independent can reveal.

Medical experts reacted angrily to the potential for breaches in confidentiality after it emerged that the Department of Work and Pensions (DWP) routinely uses Royal Mail to process the thousands of benefits claims, including health data, it receives every day.

The revelations have prompted fresh concerns about the fact that the handling of sensitive personal information can be legally outsourced without the subject’s consent.

Doing it for Dad

Taking charge of my father’s life now that he has dementia

Rebecca Ley

Rebecca Ley with her dad, Peter, who has dementia.

Before someone you know gets seriously ill, you tend to think that medicine consists of absolutes. Right answers. Perfect prescriptions. Broken bones fused so you never feel a twinge. But since my dad developed vascular dementia, I’ve realised that opinions differ, mistakes are made. Sometimes you have to decide yourself what might be for the best.

There are so many grey areas; you long for certainties, branches to cling on to. Take Dad’s diagnosis, for example. We all knew something was wrong. His short-term memory was shot. He flanked any conversation with bizarre non-sequiturs. He kept losing his car, taking the hinges off doors and dismantling appliances at night in the house where he lived alone. He’d leave 10 rambling messages in a row on our mobiles and then cheerily ring again, as if for the first time.

Yet getting the medical authorities to concede there really was something going on was nigh on impossible.

‘Dangerous and flawed’: sacked minister Paul Burstow’s verdict on hospital cuts

Former health minister Paul Burstow launched a withering attack today on “dangerous” plans to cut hospital services in London.

07 September 2012

Hours after losing his government job, he told the Standard that a plan to axe a casualty and maternity unit in south-west London put patient safety at risk. In a wide-ranging interview the Liberal Democrat MP urged new Health Secretary Jeremy Hunt to “bin” the proposals, and warned they were likely to lead to “more mothers giving birth in the back of their car”.

He also proposed changes to stop rail fares from spiralling.

Mr Burstow, 50, was born at St Helier hospital, which serves his Sutton and Cheam constituency but is now set to lose its A&E and maternity units under plans drawn up by health chiefs.

He dismissed the strategy as fundamentally flawed and warned it would also damage health services in Kingston and Croydon, as their hospitals would have to cope with more patients.