Providers have long been told of the need to personalise their services and use any such redesign as an opportunity to involve and empower people with support needs. At the same time ‘lived experience’ has been seen as the answer to many problems in access to services and in achieving lasting and positive health and independent living outcomes, not to mention productivity gains. Yet little concrete action has followed from either providers or commissioners to bring the multiple positive effects of peer support to fruition.

Now a consortium of charities in the North East has set up an independent user-led organisation for disabled people in order to change this. Peer Support North East has been established as a community interest company by Age UK, Alzheimer’s Society, Your Voice Counts, Mental Health Matters and Sight Service Gateshead.
It now has 20 mentors who are supporting 350 of their peers a month, with disabled and older people supporting each other across age ranges and impairment groups, cutting across the boundaries between services.