Expectations of care in Norfolk to be made clear for all with the introduction of the Harwood Care and Support Charter

A charter that clearly sets out the standards people should expect from the care they receive is set to be introduced in Norfolk early next year.

Norfolk County Council’s Cabinet have approved the introduction of the Harwood Care and Support Charter which consists of a set of simple statements that organisations and individuals that are signed up to the charter have committed to work towards, and explains what people using care services should expect, including information on what to do if they have concerns.

Norfolk County Council announces £100,000 boost to help older people get through the winter

Surviving winter campaign – Case Study: Daphne Claxton. Picture: James Bass

Older people in Norfolk have been handed a surprise £100,000 boost to help them get through the winter.

Norfolk County Council’s cabinet today agreed to hand the cash to Age UK Norfolk for the charity’s warm winter fund.

The one-off grant, which comes from a forecast underspend on the County Hall budget, will be used by Age UK Norfolk to offer small grants of between £100 to £200 to older people struggling to pay fuel bills.

It will also help pay for further work to look at the underlying need for such support as heating bills continue to rise.