‘I book home care for my mum online’

Louisa and her mum, Peggy, book home care using an online service

Louisa Bravery’s mum, Peggy, lives in the family home and loves everyday life with her grandchildren.

But she needs a little personal care when other members of the family are out at school or work.

Louisa wasn’t sure where to turn to organise things but discovered she could book her mother’s care using an online service.

That makes it easy to plan care flexibly depending on when Peggy might be alone at home.

“I just log in via the internet using my phone and just select the number of hours and the day and the time I want the carer to come. It’s really quick and also the payment’s all done online,” Louisa says.

The service is provided by CERA, the brainchild of Dr Ben Maruthappu, who formerly had a senior policymaking role at NHS England.

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