Families often charged too much for care, ombudsman says

The ombudsman received 2,848 complaints about social care from August 2014 to July 2015

Families are paying too much for care in England “all too often” because of confusing or incorrect information from councils, a report says.

The Local Government Ombudsman said some people were not offered an affordable care option in their area.

“Top-up fees”, payable for things such as a bigger room, were often being incorrectly charged, it said.

There was a 19% increase in complaints about social care from August 2014 to July 2015 compared with a year earlier.

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