Families often charged too much for care, ombudsman says
Families are paying too much for care in England “all too often” because of confusing or incorrect information from councils, a report says.
The Local Government Ombudsman said some people were not offered an affordable care option in their area.
“Top-up fees”, payable for things such as a bigger room, were often being incorrectly charged, it said.
There was a 19% increase in complaints about social care from August 2014 to July 2015 compared with a year earlier.