Digitally excluded: The 90,000 Norfolk households not going online

Dan Grimmer

Older people can lack the confidence to go online, according to Norfolk County Council research.

More than 90,000 homes in Norfolk have no or very limited access to the internet, either because of lack of connections, not being able to afford it or not having the confidence to use it.

Research has shown that almost a quarter of the county’s homes are defined as “digitally excluded”.

A similar study in London showed just 15pc of households there were unable or unlikely to use the internet.

The Norfolk County Council research showed homes where people were unlikely, or unable, to use the internet included “significant” numbers of older people, families on low incomes and those living in social housing.

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