Call for single, out-of-hours point of contact for Norfolk’s dementia carers

Dementia services in Norfolk will be discussed at the Norfolk Health Overview and Scrutiny Committee meeting on Thursday, April 12.

Saturday, April 7, 2012
10.30 AM

A patient watchdog is calling for a single, out-of-hours point of contact for families and carers of people with dementia.

The current state of services for people with dementia and their families will be discussed at a Norfolk Health Overview and Scrutiny Committee meeting at 10am on Thursday at County Hall.

In a report to the scrutiny panel, Norfolk Local Involvement Network (Link) has said that it wants to see the mental health trust keep hospital beds for dementia open, at least until new Dementia Intensive Support Teams (Dist) are able to prove they are reducing assessment bed usage over a sustained period of time.

Link, which is the county’s patient champion, also recommends that there needs to be more out-of-hours support available.

The report says: “Carers do not know where to go for help, and this needs to change. Link recommends that there is a single point of access for carers / service users to see 24-hour help.”

The group has also highlighted gaps in dementia care across the county. For example, there is no specific Dementia Intensive Support Team in the west of the county, and Link wants to see this scheme expanded to cover the whole area.

Better support for carers, speeding up how long it take to put continuing care packages into place and an expanded cognitive stimulation therapy memory service are also on the health and social care watchdog’s wishlist.

2 Responses to Call for single, out-of-hours point of contact for Norfolk’s dementia carers

  1. We have looked at Walmart, and Target for a mattress cover for a hospital bed. The cover has to be soft and not slide around. It also must keep its shape. Memory foam sounds good but my neighbor had one and it moved around so she couldn’t sleep. Since my pocket book is flat, we must find one that is inexpensive. Am I searching for a needle in a haystack?

    We purchased a refurbished Hospital Bed from for use in our home and it works great. However, we are having some difficulity finding any linen’s for the bed does anyone know a source of hospital bed linens at a decent price?}

  2. Les Eve says:

    Dementia is an ever growing problem particularly in Norfolk due to the ever growing numbers of elderly people choosing to retire to this part of the country which adds to the overload already here. The answer is that Norfolk is crying out for Admiral Nurses from Dementia UK but no amount of impassioned pleas seem to reach the funding body. Meanwhile there is a fantastic single point of contact that is manned 24 hours per day provided by Admiral Nurses on 0845 257 9406 or email to This efficient knowlegeable service gives information and support for family Carers, people with Dementia and professionals, so come on Norfolk, publicise it and use it!

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