Carers Chill4us | Carers message board

I just got my tablet out to practice my Sing for Water songs, to find that none of them will play & cannot fix it. I went on the Samsung site, to the help pages & of course problem not listed. I tried to ring their helpline to be told the same seven options over and over again, & when I select the correct one, it kindly repeats them all, I gave up, so I tried to email them, not so simple - you have to use a check list & guess what, my tablet and model number is not listed, even though it only came out last year & no facility to type it in!!!! grrhhh. The other option is to take it to their service shop, which is a 2hr round trip to Manchester. annoying!!

How annoying Annie, have the songs played on your tablet before and are they mp3 files

You must be so annoyed.

It is so frustrating when they go wrong

xxxxx

They are mp3 files Mo and yes, I played them yesterday

I expect you have tried restarting your tablet.

I think it will be ok tomorrow
xxx

Mo, why oh why did I not think of that? it would have been the first thing I did with the laptop & didn't occur to me with tablet, thanks, it now works - duh!!! I wish I had your tech brain, I am hopeless

By the way, I found another page of tech support with an app and chat line but only available to USA, & it is free to use, it is so unfair, they get goods so much cheaper |& free support as well.

Glad you got it sorted Annie, easy to forget how to sort something out, I do it all the time. I do eventually get there sp0

So pleased it's now sorted Annie and glad I was able to help,
whenever anything like laptops, tablets or phones don't do what they should I always RESTART.