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Had a nasty letter

PostPosted: 30 Jan 2015, 18:36
by wendy
People phone in to get a laptop or tablet.
I then ask if they are in receipt of carers allowance and an income based benefit, if they do, then I send out a form which has to be completed and returned to us.

An 89 year old man who said he was a carer and received pension credit, has written a terrible letter complaining that all carers should receive a free tablet and we should not ask personal information.

I must remember we have more people who are grateful than people like him.

Re: Had a nasty letter

PostPosted: 30 Jan 2015, 21:39
by Rosalind
Sorry to hear this Wendy, you have to remember the people that do appreciate what you do and ignore people like him.