Exchanges

[wendy]

I took a coat back to a local Norwich very big store, with the receipt and the labels attached.
They would not refund my money and gave me a credit note to spend in the store.
The shop was QD.
are they allowed to do that?

[annie]

I think they can ,  it depends on the reason you returned it Wendy,  & you need to read their returns policy

[maureenho]

I've heard of some shops doing that if items are not faulty.

[wendy]

there was nothing wrong with it.
i will take a look at their return policy

[wendy]

well their website is down
very odd.

i did a search and thought you may be interested

http://www.telegraph.co.uk/finance/personalfinance/consumertips/9502803/Martin-Lewis-shoppers-know-your-rights.html

[chenrezig]

I took some stuff back to QD quite a while back, it wasn't faulty and they gave me a credit note which i wasn't too bothered about as I used to get quite a bit of cleaning stuff there before they moved out of St Stephens.

That is a good link Wendy -I have saved it in my favs

I heard on the bus into the city a couple of days ago that Poundland may be moving across the road to the old QD store (all the posters have been taken from the windows), how true that is I do not know?

[wendy]

tha22222

[maureenho]