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Boiler broken and carer made a complaint

Posted:
30 Nov 2013, 15:56
by debzsanderson
No heating and hot water possibly until Monday as boiler not working. Also found out a carer has complained again about marks hoisting. She never said anything to me and emailed the office saying she's not happy with hoisting Mark. The thing is a supervisor does our Friday call and I explained mark had an OT visit and she was happy and said Mark was back to his pre hospital health status. Supervisor coming back tonight while carer is here to talk to here. Marks sister is also being a pain with her time off so I'm feeling really low and sorry for the lack of any posts from me xx
Re: Boiler broken and carer made a complaint

Posted:
30 Nov 2013, 16:08
by JaneJ
How are you supposed to keep yourself and Mark warm and clean til then?
No wonder you are so low Debz. Thinking of you and wishing i was nearer to help you.
Big hugs
xxxxxxxxxxx
hu**** hu**** hu**** hu****
Re: Boiler broken and carer made a complaint

Posted:
30 Nov 2013, 18:25
by Misspears
Why can't they make it an emergeny,having no heating and water,they should be out today never mind Monday.
Thinking of you debz
Love Ann x. hu****
Re: Boiler broken and carer made a complaint

Posted:
30 Nov 2013, 19:51
by Jeanne
Disgusting, how are you and Mark supposed to keep warm. There should be an emergency service available, it is not good enough. x Jeanne
Re: Boiler broken and carer made a complaint

Posted:
30 Nov 2013, 20:25
by annie
Not good enough, I hope it gets sorted #Anniexx hu****
Re: Boiler broken and carer made a complaint

Posted:
30 Nov 2013, 22:29
by maureenho
Debz the council/housing association should have left you a portable heater till the boiler can be fixed, get onto them again and tell them Mark is ill and disabled.
Our council provided us with a mobile heater when ours went wrong, they have to do this for disabled, elderly and ill people.
Re: Boiler broken and carer made a complaint

Posted:
01 Dec 2013, 11:59
by debzsanderson
Luckily it's not too cold. Supervisor for our care agency came out last night re carers hoisting issues and things are nightmare now. I might as well not have carers - that's just how I feel right now.
Re: Boiler broken and carer made a complaint

Posted:
01 Dec 2013, 14:49
by mumxtwo
Hope you soon get the heating and the carers sorted Debz xx
33900
Re: Boiler broken and carer made a complaint

Posted:
01 Dec 2013, 15:11
by Misspears
Thinking of you debz hope things soon get sorted
Love Ann x. hu****
Re: Boiler broken and carer made a complaint

Posted:
01 Dec 2013, 15:59
by Jeanne
Sorry that things are so upside down at the moment. Thinking of you and hoping that everything will soon be resolved. x Jeanne