People phone in to get a laptop or tablet.
I then ask if they are in receipt of carers allowance and an income based benefit, if they do, then I send out a form which has to be completed and returned to us.
An 89 year old man who said he was a carer and received pension credit, has written a terrible letter complaining that all carers should receive a free tablet and we should not ask personal information.
I must remember we have more people who are grateful than people like him.