Frustrated!

[annie]

Came home & found couldn't access my emails, bt suggests my account may have been compromised, suggested I ran scan & changed password & then re log in. I did this just to get the same message.grrh. Decided the quickest way to sort would be the helpline, I accessed it to be told queue of 16 - I am still waiting 20mins later!!!

[maureenho]

That is annoying being put in a long queue, I hope they can resolve that for you quick, I guess it's a BT email you're having the problems with, I'm with BT but I have never used the BT email.
Not so long ago a lot of people's BT yahoo email addresses were compromised.

[Rosalind]

I cannot get into my msn email  an??

[wendy]

oh dear, I am sorry
I hope this is solved soon, it is so frustrating.

[annie]

I have gone form being frustrated to furious!!! After 25 mins I got on the chatline, she messed around for ages with no success& then said could she have control of  my screen. I agreed. After an hour, yes an hour!!! she had got me into my bt mail account with yet another change of password, but I was still unable to receive them in my Incredimail, she told me that although she the bt was working fine, the incredimail had a software problem & I needed to get a local techy in. End of conversation. After she had gone. I tried to get in to bt mail again & it will not recognise my new password, nor will it recognise my old one. What a waste of time!!!

[Misspears]

Hope you soon get the problem sorted Annie

Ann x

[annie]

After I calmed down & a glass of wine later, I contacted the chatline again, waited 45 mins for an operative ( good excuse for another glass of wine!!) Got a male called Raj this time -  5 mins &  he had sortesd it, I got straight into my bt account  afterwards & plus,  there is nothing wrong with my Incredimail so I would have paid for a techy for nothing on the advice of the 1st one!!!!

[Rosalind]

Glad you got it sorted Annie  hu****

[maureenho]

Thank goodness you've got it fixed now.

[Honey]

hu****
so glad you got it sorted eventually.
its so frustrating when you have to spend so much time sorting things like this out .
I have had similar  in the past too. 
hope you are not charged for your time on the phone.
hope you managed to enjoy your afternoon out, would love to hear of it.
x 

[annie]

All working well this am thank goodness