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Survey respondents say staff attitudes and poor access increasingly push them to shop online

    Rebecca Smithers, consumer affairs correspondent
    theguardian.com, Tuesday 14 January 2014 07.00 GM


Disabled people are being forced to shop online because of poor access in and around UK town centres and difficulties using basic but essential facilities such as changing rooms or toilets, a report has claimed.

Many disabled customers are struggling to access shops, cafes and restaurants, with some shoppers even saying they felt “invisible” after being ignored by rude and insensitive staff who addressed their companions or carers instead of them directly.

http://chill4us.com/news/disabled-shopp ... experience

go90

tha22222

go90 I think the worst shop in Norwich for getting about must be Smiths in St Stephesn. Not only are the gangways narrow, they have put display stands that block the gangways

I must say my daughter and I have never found any problems re shopping in stores.
we have always found staff to be very helpful and willing to get our shopping if the layout is too small to get the wheelchair round. all one needs to do is ask a member of staff for help.
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