Category Archives: Cancer
‘When mum died, Lloyds made the grief even harder to bear
Close-knit: Money Mail writer Victoria Bischoff and her mum Julie, who died in April
- When Victoria Bischoff’s mother Julie died in April, Lloyds were unhelpful
- They made her call automated service and sent computer-generated letters
- An insensitive customer service adviser asked a series of intrusive questions and didn’t know the rules about credit card debts
- Other organisations such as the local council were much better
Mum had been a customer at Lloyds Bank for around 25 years. The staff in her local branch in Coventry knew her well, so they had recognised me the moment I came through the door.
The woman behind the counter went pale. ‘You’re Julie’s daughter, aren’t you?’ she said. ‘I know what you’re here to say.’
by David Cosgrove, Reporter
A CHARITY single in memory of a Worcester dad who died of cancer is set to be released.
The version of Electric Light Orchestra’s Mr Blue Sky was recorded in memory of Battenhall dad Nigel Collinson.
Mr Collinson was diagnosed with oesophageal cancer in September 2013, and died 12 weeks later – just two days after his 45th birthday.